Refund Policy
We strive to maintain the highest standards of product quality and order accuracy. While it is rare, there may be instances where you receive a damaged item, encounter poor-quality printing, or receive an incorrect product. If this occurs, we assure you that we are committed to ensuring 100% satisfaction for all our customers. We offer free replacement orders or refunds for any affected items.
IMPORTANT
If your order is custom knitted specifically for you, we cannot accept refunds or exchanges for incorrect fit issues. We only provide replacements for items that are defective or damaged. Buyers assume all risks associated with choosing the style and fit of their purchase.
Once we receive and inspect your return, we will send you an email to confirm receipt of your returned item. Subsequently, we will notify you regarding the approval or rejection of your refund request. If your refund is approved, it will be processed and credited to your original method of payment within a certain number of days, depending on the policies of your card issuer.
REFUNDS (IF APPLICABLE)
Refund Method: All refunds will be issued to the original form of payment.
Product Condition: Items must be returned in like-new condition to qualify for a refund.
Refund Contact Information: Please send an email to mooutltd@gmail.com or contact us for assistance
Return Shipping Charges: Return shipping charges may be covered by either the customer or us, depending on the circumstances.
Processing Time: Refunds will be processed within 14 business days.
WHEN WILL I RECEIVE MY REFUND?
If you made your purchase using a credit or debit card, refunds will be processed and sent to the card-issuing bank within 14 business days after we receive the returned item or cancellation request. For inquiries regarding the timing of the credit posting to your account, please reach out directly to your card-issuing bank.
If you haven’t received your refund yet, we suggest taking the following steps:
- Double-check your bank account to ensure the refund hasn’t been processed.
- Contact your credit card company; sometimes, it takes time for refunds to be officially posted.
- Reach out to your bank as there may be a processing period before the refund appears.
- If you’ve completed these steps and still haven’t received your refund, please don’t hesitate to contact us for further assistance.
Lost Orders
If our shipping carrier declares your order as “lost,” we will send you a replacement at no cost to you or provide a full refund.
Order Modifications or Cancellation
You are unable to make changes or cancel your order independently. You have a window of 24 hours after placing your order to reach out to us for any modifications (such as changes in size, color, or address) or cancellation requests. Once this period has elapsed, your order will have entered production and cannot be altered.
We are committed to ensuring product quality and order accuracy to the best of our abilities. However, there may be instances where you receive a damaged item, encounter poor-quality knitting, or receive an incorrect product. While such occurrences are rare, if they do happen, we guarantee 100% satisfaction to all our customers by offering free replacement orders or refunds for the affected items.
Please contact us at mooutltd@gmail.com for questions related to refunds.