Returns Policy
The information mentioned below only refers to orders placed directly at this ours store, we are not responsible for the linked items. Please read carefully!
IMPORTANT NOTE
If your order is custom-made specifically for you, we do not accept returns or exchanges for incorrect fit issues. Our responsibility lies in replacing items only if they are defective or damaged.
Buyers accept full responsibility for selecting the appropriate style and fit for their purchase. To assist you in making the right size selection, we always offer a size chart or description for each product. Simply click on the “Product Details” link to find your ideal fit!
RETURNS
You have a 30-day period from the date of receipt to return an item. Refunds are only issued for items that are defective or damaged.
For a return to be eligible, the item must be unused and in its original condition, including the original packaging. Additionally, a receipt or proof of purchase is required to complete the return process.
HOW DO I RETURN AN ITEM?
Please include your order number along with the reason for your return. Our customer service team will assess the return request and provide additional instructions if it’s approved.
We accept returns only for items purchased directly from moout.com
Returned items must be in their original packaging, including all accessories, manuals, and documentation.
Items ineligible for return include those purchased through retailers, incorrect products, and items damaged due to customer mishandling.
Returns made without a receipt may be declined. Moout.com reserves the right to refuse any return.
DID YOU RECEIVE A DEFECTIVE UNIT OR THE INCORRECT PRODUCT?
To initiate the return process, please reach out to us and provide the following details:
- Order number
- Proof of purchase
- Complete delivery address
- Contact telephone number
In certain instances, you may need to submit a video or photo showcasing the defective product as evidence for a refund or replacement.
HOW LONG IS THE RETURNS PROCESS?
The return processing period may extend up to 14 business days from the date of receiving your returned item. Once your return has been processed, we will notify you via email.
For items returned due to defects or damage, a full refund will be issued for defective products, and you will not incur any fees. However, for non-defective items, the refund will exclude all shipping and handling fees.
EXCHANGES (IF APPLICABLE)
We only provide replacements for items that are defective or damaged. If you require an exchange for the same item, please email us at mooutltd@gmail.com or reach out to us directly.
You may be required to cover the shipping costs for returning your item. Please note that shipping costs are non-refundable. If you receive a refund, the return shipping expenses will be deducted from your refund amount.
The delivery time for your exchanged product may vary depending on your location.
HOW DO I CHANGE OR CANCEL MY ORDER?
If you need to make changes or cancel your order, please reach out to us promptly. Kindly provide your order number along with the requested modification, and we will confirm once the changes have been applied. Please be aware that once orders are packed or shipped, they cannot be modified or cancelled.
To track the status of your order, please log in to your moout.com account or get in touch with us directly.